June 2018 - April 2019
Senior Program Manager
Managed multiple implementation engagements simultaneously providing day-to-day oversight and direction to internal resources
Developed new operating models for joint partnerships with third party companies to resell and deploy the suite of CareCloud products on their own
Established best practices and revised implementation processes for new product line
Participated in weekly account risk reviews and presented business cases to senior leadership
Assisted in the development of staff onboarding and training curriculum